By using our services at Red Gecko Internet Services for any length of time. And by contracting or
requesting from Red Gecko Internet Services, either verbally, by email or in writing you accept and agree to the following
We may give you a Design Contract and/or a Description of Work to look over for new designs. This informs and lets you know what to expect from us. A non- refundable deposit of 1/2 of the total bid is usually due before a New Project will begin, along with the signed contract. Balance is due 10 days after work is complete ( "Complete" is defined as the website is "live" and available for public viewing).
The Very best way to communicate with us is via email. We will strive to check emails with in each hour during the work week. While we give every effort to return/answer calls via email promptly, ours is a creative business and it is common for us to put the phone on forward to voice mail during heavy work hours most days. This is to devote our best to you the customer and to not disrupt the creative process. Phone communication can be charged by the hour (min.1 hour increments), while email communication will remain free of charge. Phone meetings can be by Appointment advance if necessary.
For customers wishing phone communication instead of email they can set up with Premium Client Services, please refer to rates page. Calls returned on weekends, holidays and evenings will be double the normal rate. A First initial phone call is included in most packages.
Maintenance Work or Hosted Sites statements are usually emailed the first of the month. New Design invoices will be sent the same way after the site is live. Billing questions must be addressed within 2 days of receiving bill. Otherwise the statement will be accepted and is due. If you desire invoice to be "snail" mailed, please let us know. Normal Maintenance Work is billed at 25.00 per hour. All hosting and domain name renewals/ registrations are to be pre-paid. Hosting and domain name registration/ renewals are non-refundable, but can be transferred to another hosted site owned by the client, on review.
Normally Mondays are set aside for general site maintenance. Work maybe be done on others as time and scheduling allows. Work requested Weekends, Holidays, after hours or on non-maintenance days may be billed at a higher rate or an additional rush fee added.
Please send all snail mailed materials with a Self Addressed Stamped Envelope for quick return. If Design Work is stopped due to Designer waiting on additional materials supplied by Client for over 30 days after work has started, Designer reserves the right to bill as completed work. We are not responsible for any lost or damage materials while at our offices or in the snail mail.
Extra Design Services
Additional services or extensive re-work after client approval may be subject to extra charges and/or a retainer paid. Also Work requested on Weekends or Holidays may be billed at a higher rate and separately.
If Work is stopped due to Designer waiting on additional materials supplied by Client for over 30 days after work has started, Designer reserves the right to bill as completed work.
If Client "abandons" or "terminates" a project after starting or paying deposit, the deposit is non-refundable. If client does not proceed with project. Designer will attempt to contact client, but after after 90 days, with no forward progress on project, the project will be placed into a "holding pattern", and a "holding fee" can be applied. Depending on work done on project, a final invoice for the whole project can be applied. A re-start fee may be imposed if project is later requested to be continued after place on hold. If either party wishes to "cancel" a project after deposit is received on any project/job, this can be done in writing or via email. If project is canceled, designer reserves the right to bill hourly for time spent researching, designing, meetings, or communication and for any materials, domain registration(s) and hosting setup.
Copyright for design work that is in progress, will belong to Red Gecko Internet Services until completion and the final payment has been received. At that time the Copyright of the website will be released to the Client. At no time will Equine Web Marketing / Red Gecko Internet Services accept materials that are copyrighted unless a release or license is purchased from the copy right holder. If customer supplies Equine Web Marketing /Red Gecko Internet Services with copyrighted materials, all responsibly shall be held up by the Customer.
We gratefully request that authorship credit in the name of Equine Web Marketing.com or Red Gecko Designs, shall accompany design work at the bottom of the page(s), in the form of a small image and /or a small text file.
Restrictions of Use - Domain and Hosting
User understands that the following restrictions are applied to the service:
All sites hosted with Equine Web Marketing / Red Gecko Internet Services, must be Family friendly and contain NO Foul Language, Porno, Slander, not be illegal in nature, and not participate in Spam.
- Users may not send an email that is over 50 MB in size.
- Users may not forge message headers to hide the origin of their email.
- Provider may block certain attachment types used in transmitting viruses.
- Provider may run a virus scanner on all mail 7 drop mail containing viruses.
- New email(s) is kept on the server for only 60 days.
- Webmail (Inbox) is kept on the server for only 60 days.
- Webmail (Sent folder) is kept on the server for only 30 days.
- Webmail (Trash folder) is kept on the server for only 7 days.
- A Limit No More than 200 emails per hour, this to be strictly enforced.
User May Not:
# Post offensive, threatening, or SPAM, when using our services
# Post or transmit viruses or any harmful component to others.
# Transmit anything that is protected by copyright without permission.
# Attempt to violate the security of any computer network
# Engage in any illegal activity.
These Terms are subject to change
If you ever have any questions, Please feel to ask!
We encourage Customers to use the Client Area to view and print invoices. Passwords will be assigned individually. Please feel from to contact us if you lost your user name and/or password
Any Payments that are rejected either by Credit Card or by a returned check will be considered most serious and must be reconciled immediately. Un-reconciled, Refused, late or overdue Payments may result in the site being suspended and removed. Renewals must be paid advance to insure the services remain uninterrupted.
Red Gecko Designs & Internet Services accepts Visa/Master Card And Payments through Pay Pal. Please contact us if you have any questions! It's free and secure! We also accept phone in credit card payments during business hours.
The above services are on a pre-paid basis. Hosting payment over due at any time may result in the site being suspended and/or removed. Domains are also on a pre-paid basis, domains not paid for can be come the sole property of Red Gecko Internet Services or locked until paid.
We do not and will not perform system backups on any User's E-mail account(s). We shall not be held responsible for any lost E-mail data, email attachments, or any E-mail message contents, regardless of the reasoning for data loss or system causes.
Hosting Accounts are backup regularly, but we shall not be held responsible to any lost data regardless of the reasoning for data loss or system causes. But will aid the customer in restoring data and files with backup on request.Due to resources need to restore site backsup a a fee may be imposed. We always highly recommend keeping 2 back-up on removable media of ALL Data and files!
Red Gecko Designs & Internet Services will not sell, rent or other wise distribute customer email addresses. But does reserve the right to be able to contact users concerning Server News, Specials, Updates and Changes.
We may deny User access to all or part of the Services without notice if User engages in any conduct or activities that we in our sole discretion believes violates any of the terms and conditions in this Agreement. If we deny User access to the Service because of such a violation, User shall not have the right (1) to access through us any materials stored on the Internet, (2) to obtain any credit(s) otherwise due to User, and such credit(s) shall be forfeited, (3) to access third party services, merchandise or information on the Internet through us, and we shall have no responsibility to notify any third-party providers of services, merchandise or information nor any responsibility for any consequences resulting from lack of notification.