Terms Of Service

By using our services at Red Gecko Internet Services for any length of time. And by contracting or requesting from Red Gecko Internet Services, either verbally, by email or in writing you accept and agree to the following terms:

General Provisions:

Design Customers
We may give you a Design Contract and/or a Description of Work to look over for new designs. This informs and lets you know what to expect from us. A non- refundable deposit of 1/2 of the total bid is usually due before a New Project will begin, along with the signed contract. Balance is due 10 days after work is complete ( "Complete" is defined as the website is "live" and available for public viewing).

Phone Calls
The Very best way to communicate with us is via email. We will strive to check emails with in each hour during the work week. While we give every effort to return/answer calls via email promptly, ours is a creative business and it is common for us to put the phone on forward to voice mail during heavy work hours most days. This is to devote our best to you the customer and to not disrupt the creative process. Phone communication can be charged by the hour (min.1 hour increments), while email communication will remain free of charge. Phone meetings can be by Appointment advance if necessary.
For customers wishing phone communication instead of email they can set up with Premium Client Services, please refer to rates page. Calls returned on weekends, holidays and evenings will be double the normal rate. A First initial phone call is included in most packages.

Maintenance Work or Hosted Sites statements are usually emailed the first of the month. New Design invoices will be sent the same way after the site is live. Billing questions must be addressed within 2 days of receiving bill. Otherwise the statement will be accepted and is due. If you desire invoice to be "snail" mailed, please let us know. Normal Maintenance Work is billed at 25.00 per hour. All hosting and domain name renewals/ registrations are to be pre-paid. Hosting and domain name registration/ renewals are non-refundable, but can be transferred to another hosted site owned by the client, on review.

Maintenance Work
Normally Mondays are set aside for general site maintenance. Work maybe be done on others as time and scheduling allows. Work requested Weekends,  Holidays, after hours or on non-maintenance days may be billed at a higher rate or an additional rush fee added.

Materials
Please send all snail mailed materials with a Self Addressed Stamped Envelope for quick return. If Design Work is stopped due to Designer waiting on additional materials supplied by Client for over 30 days after work has started, Designer reserves the right to bill as completed work. We are not responsible for any lost or damage materials while at our offices or in the snail mail.

Extra Design Services
Additional services or extensive re-work after client approval may be subject to extra charges and/or a retainer paid. Also Work requested on Weekends or Holidays may be billed at a higher rate and separately.

Abandonment Termination
If Work is stopped due to Designer waiting on additional materials supplied by Client for over 30 days after work has started, Designer reserves the right to bill as completed work.
If Client "abandons" or "terminates" a project after starting or paying deposit, the deposit is non-refundable. If client does not proceed with project. Designer will attempt to contact client, but after after 90 days, with no forward progress on project, the project will be placed into a "holding pattern", and a "holding fee" can be applied. Depending on work done on project, a final invoice for the whole project can be applied.  A re-start fee may be imposed if project is later requested to be continued after place on hold.  If either party wishes to "cancel" a project after deposit is received on any project/job, this can be done in writing or via email. If project is canceled, designer reserves the right to bill hourly for time spent researching, designing, meetings, or  communication and for any materials, domain registration(s) and hosting setup. 

Copyright
Copyright for design work that is in progress, will belong to Red Gecko Internet Services until completion and the final payment has been received. At that time the Copyright of the website will be released to the Client. At no time will Equine Web Marketing / Red Gecko Internet Services accept materials that are copyrighted unless a release or license is purchased from the copy right holder. If customer supplies Equine Web Marketing /Red Gecko Internet Services with copyrighted materials, all responsibly shall be held up by the Customer.

We gratefully request that authorship credit in the name of Equine Web Marketing.com or Red Gecko Designs, shall accompany design work at the bottom of the page(s), in the form of a small image and /or a small text file.

Restrictions of Use - Domain and Hosting Services
User understands that the following restrictions are applied to the service:

All sites hosted with Equine Web Marketing / Red Gecko Internet Services, must be Family friendly and contain NO Foul Language, Porno, Slander, not be illegal in nature, and not participate in Spam.

Email Restrictions
   - Users may not send an email that is over 50 MB in size.
   - Users may not forge message headers to hide the origin of their email.
   - Provider may block certain attachment types used in transmitting viruses.
   - Provider may run a virus scanner on all mail 7 drop mail containing viruses.
   - New email(s) is kept on the server for only 60 days.
   - Webmail (Inbox) is kept on the server for only 60 days.
   - Webmail (Sent folder) is kept on the server for only 30 days.
   - Webmail (Trash folder) is kept on the server for only 7 days.
   - A Limit No More than 200 emails per hour, this to be strictly enforced.

User May Not:
# Post offensive, threatening, or SPAM, when using our services
# Post or transmit viruses or any harmful component to others.
# Transmit anything that is protected by copyright without permission.
# Attempt to violate the security of any computer network
# Engage in any illegal activity.

These Terms are subject to change
If you ever have any questions, Please feel to ask!